Privacy Policy

Controller and contact

Data controller: Mustafa Kayali. Address: St. Gallen, Switzerland. For privacy requests, contact us at support@deepiptv.app.

Data we store

To run the service and protect your account, we store:

• A hash of the device MAC address, the device code, a slow hash of the device password, and the device public key.
• Your account email, encrypted with a server key solely to send password resets and recovery codes; hashes of sign-in and recovery proofs.
• The trial start and activation record tied to the MAC hash.
• Encrypted data envelopes for playlist information, profiles, My List, favourites, and playback position, encrypted on the device or in the browser.

Encryption and data we do not store

The key to encrypted data envelopes remains with you and the server cannot open them. We do not store a playlist address or provider username or password in plain text. We do not store the name of watched content, viewing history in plain text, or video. Video flows directly from your own provider to your device.

Subtitles and trailers

When you search for subtitles, a content identifier or title and year are sent through our server to OpenSubtitles. This query is neither stored nor logged, and the subtitle file downloads directly from OpenSubtitles.

Trailers use the YouTube player and YouTube’s own terms apply.

Local storage and providers

We use no advertising, analytics, or tracking cookies. The browser uses local storage only for session and preference purposes. Cloudflare provides hosting infrastructure. An email service is used to send email.

Your rights and deletion

You may request deletion of your account and data, or access to and correction of your data, by writing to support@deepiptv.app. You can remove connected TVs yourself from the panel.

If you lose your recovery code and forget your password, encrypted data cannot be recovered.